Why do I have a balance? The golden question every physician office staff member dreads beginning January 1st. Unfortunately, your patients are not usually savvy on what the nuts and bolts of their contract is, and they are frustrated. They thought their plan was good, but now they have a bill. Make sure you staff is ready and able to explain these key terms to your patients when they have questions!
Keep in mind, your staff will not know the details of your patients plan, nor should they be expected to! Just being able to explain these key terms and why they show a balance will help the patient understand why they owe money and help them become better insurance plan shoppers!
If you are ready to empower your staff to dig into understanding patient responsibility, the importance of collecting it up front and learning to be comfortable asking for payment, give us a call or send an email - we are ready to help you get your staff confident and empowered!