Why do I have a balance? The golden question every physician office staff member dreads beginning January 1st. Unfortunately, your patients are not usually savvy on what the nuts and bolts of their contract is, and they are frustrated. They thought their plan was good, but now they have a bill. Make sure you staff is ready and able to explain these key terms to your patients when they have questions!
Keep in mind, your staff will not know the details of your patients plan, nor should they be expected to! Just being able to explain these key terms and why they show a balance will help the patient understand why they owe money and help them become better insurance plan shoppers!
If you are ready to empower your staff to dig into understanding patient responsibility, the importance of collecting it up front and learning to be comfortable asking for payment, give us a call or send an email - we are ready to help you get your staff confident and empowered!
Next week I'll be hitting the road with EZClaim to attend the AMBA (American Medical Billers Association) 2019 National Conference! This will be a great opportunity for me to gather information on some hot topics!
I'll be working the vendor booth for EZClaim - doing some demo's of this outstanding product. In between I'll be attending sessions on the following topics - Billing for Acupuncture and Chiropractic Care, Building a Successful Billing Company, The Importance of Auditng, Clearinghouse Failure and Submission Riswks, Value Added Services that Practices Should Consider, and Copy, Paste & Cloning: Rules vs. Opinion.
This will be a great opportunity to connect with peers - and I can't wait to see who we meet this time! If you or your biller are planning on attending look for me at the EZClaim booth!
You probably have a quick answer to that question. Maybe things are going well financially, maybe things are not so good and you need help. Fast.
RCM Insight is available to help you create a Key Performance Indicator report to assess and monitor the health of your practice. Together, we can create a report that works for you and build a work plan for areas that need improvement. Contact us today to start the conversation.
Medicare updated their cards with a new Medicare Beneficiary ID (MBI) and has finished a mass mailing effort to send new cards to every beneficiary (including Medicare RR members).